
Are you doing the
same things you did a year ago? Are you doing things the same WAY
you did them a year ago? If so you're bound to fail. Not that
failure is bad mind you. The sooner you fail in fact, the better off
you'll be. So raise a glass with me and let's toast all of our
failures past, present and future! Ahhhh drink deep. Now wasn't that
thirst quenching? No?
Let's face it, our culture doesn't reward failure. We condemn it.
Our condemnation is so prolific that most folks do whatever they can
NOT to fail. They shudder to even speak of a failure to associates.
They train themselves in fact to not even THINK about failing. It's
not an option! We walk around telling everyone who will listen to us
about all of the great successful things we have accomplished in our
lives. We have convinced ourselves that we must continue to succeed
and more so, that we must become innovators.
Innovate or Die
In fact innovation has become kind of a buzz-word in our society. We
hear, "innovate or die." What about "innovate AND die?" All the
excitement about all things new has obscured the fact that most new
ideas fail while most old ideas are still with us. With hundreds of
breakfast cereals introduced every year how could it be that
Cheerios and Wheaties still outsell them all? Why are Beanie Babies
a faint memory yet Play-Doh is still a best seller? Evolution?
Survival of the fittest? Maybe.
Is there a way to combine innovation with proven methods? We're all
familiar with the old Rudyard Kipling quote… "the definition of
insanity is doing the same thing the same way time after time and
expecting a different result." In this shrinking economy, it stands
to reason that we need to do things differently. We all know we have
to get creative, but how? How can we harness our creativity to
create success rather than failure? Or better yet how can we train
ourselves to endure our failures yet remain focused on the hope of a
successful outcome?
Not Creativity but Productivity
The truth is that creativity is less about wild talent and more
about productivity. To find a few ideas that work you need to try a
lot that don't. Successful people don't have a higher success rate.
They just do more and they do a range of DIFFERENT things. Research
shows that the success of individual geniuses like Mozart,
Shakespeare, Picasso, Einstein, and Darwin himself, is best
understood from an evolutionary perspective, where excellence
results from "a range of differences." These famous creators
generated a wider range of ideas and completed more products than
their contemporaries. They also followed proven methods in order to
accomplish them. They didn't succeed at a higher rate than others.
They simply did more. So they had both more successes and more
failures.
An Example
A similar philosophy helps explain the success of Capital One, which
has been called the most innovative credit-card company in the
world. Just a few years ago, all credit cards were pretty much the
same; you could have whatever you wanted as long it cost $20 per
year and had an interest rate of 19.8 percent! Capital One has been
the leader in offering thousands of different credit cards, with
varying rates, and limits, which are targeted at people with
different beliefs, hobbies, and affiliations: "They tinkered with
credit lines, mileage awards, with the design of the cards, and with
the color of the envelopes of their mailings. They tried different
ways of retaining customers and pursuing deadbeats. Essentially they
made Capital One an endless experiment." The company tried about
45,000 experiments in the year 2000, for example. Capital One has
succeeded by targeting smaller and smaller audiences for these
experiments, like a "platinum MasterCard for middle-income hikers
who drive Saturn automobiles." Most of these ideas fail, but the
constant experimentation with one variant after another, and
constant learning, are big reasons why Capital One has over 30
million credit-card accounts.
Repackaging the Old
The other thing about innovation and creativity is that success is
not usually the result of totally new ideas as it is the repackaging
of old ideas in new ways, places and combinations. IDEO which is
probably one of the most innovative companies in the world, has
developed more than 4,000 products for firms in all kinds of
industries. Their designers are constantly mixing and matching
technologies to produce creative new solutions. One IDEO development
group got the idea to create a "slit valve" for a bicycle water
bottle out of a heart valve that was made for a medical products
company. Henry David Thoreau said, "The question is not what you
look at, but what you see." When you look at your product or service
offerings what do you see? What do your customers see? Better yet
what should they see?
Challenge Accepted Practices
Often times ideas that are born from this kind of haphazard
creativity are diametrically opposed to "accepted" practices.
Entrepreneurs start new companies partly because they are purported
to be more innovative, free from the pressures in established firms
to follow ingrained precedents. Yet entrepreneurs can fall prey to
ingrained habits just like managers in big firms. Don't be afraid to
challenge accepted practices. I'm not talking about a free-for-all
but rather controlled experimentation in order to cultivate
innovation. Some of the greatest inventions in the world were a
result of an extra component here and there pieced together. Thomas
Edison said, "To invent, you need a good imagination and a pile of
junk."
Here's some advice that will help to promote creativity and innovation:
Play with these ideas in your mind and experiment with a few in your company. Treat them like toys that you might buy to mess around with: Try to break them, try to take apart the pieces to see how they work, try to improve them, and mix them (or parts of them) with your other toys. I offer these ideas not as immutable truths, but as methods that have helped other companies produce beautiful and profitable mutations, and that just might help your company as well.